Unable to withdraw funds, constantly recharge, the platform has no clear rules
It was said that my bank card number was wrong so I was asked to pay margin. After paying 150,000, I have to pay 180,000. A series of tricks
I was asked to pay 25% deposit to correct my bank card information as they said there is something wrong. If the platform was not sure about the information, why not call me and confirm it. I have filled in my phone number when opening an account. Why do I have to pay margin, since it is indeed my bank information?
On March 5, I sent a request for withdrawal of funds in the amount of $ 6718.77. I received only $ 6506 in my bank account. When contacting the support service, they answered that the commission was charged by the card provider. I checked with my bank, no commissions were charged. I want to return the remaining $ 212.77. I have funded my account and also withdrawn funds using a credit card.
I aplied for withdrawal of ￥14,3596 on the afternoon of September 1, 2020。 The customer service said my bank card number was wrong so I should offer front and back photos of bank card and ID card. However, it wasn't changed after I had offered these photos. And I was told that I should pay 30% margin (￥43,078) for recertification. My fund and account were frozen by the platform separately for I didn't pay the margin.